Shipping policy

1. Domestic Shipping

Most orders ship same day or within 1 business day. Once your order ships, it will arrive in 3-7 business days with standard ground shipping. 

If shipped with expedited shipping, your order will arrive in a 3-4 business days delivery window with USPS Priority, and 2 business days delivery window with FedEx 2-Day.

Large orders may be shipped through UPS Ground. You will receive a shipping confirmation email to track your package in 1-3 business days.

2. Order Processing

Orders placed through our website normally ship within 1-2 business days. Merchandise or "Merch" usually ships within 5-10 business days. Due to Covid-19, shipping can experience delays especially around the holidays. 

3. International Shipping

International shipping is done through USPS Priority Mail and shipping rates are calculated at checkout based on your country and order size. We currently ship to Canada, Mexico, the United Kingdom, Germany, Australia, New Zealand, Hong Kong, Japan, and Korea.

For orders shipping to Canada, Donkey Richard offers free shipping above $75, and covers duties & taxes for the customer. Your shipping costs will include an international processing fee that is included in the shipping line-item on your receipt. If your order is held at customs and you are required to pay for duties and taxes, please contact us

For other international orders, please note we are not responsible for any additional duties or tariffs that may be accumulated upon arrival to the destination country.

In addition, please note that our free shipping handling policies for orders over 50 USD do not apply to orders shipping to international countries.